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Playing with us should be a form of entertainment, in the same way a night out or a ticket to a match is entertainment. It is paid for out of money you can afford to lose, and it stops when that money is gone. Treated that way, gambling stays a leisure activity. Treated as a way to earn, cover a bill or win back what has already gone, it stops being leisure and starts causing harm.
This statement sets out how we ask members to play, the warning signs to watch for, where independent help is available, and what we do about anyone under the legal age of 18.
Problems rarely announce themselves. They show up first in habits and in mood, so these eight questions are a practical way to check where your own play sits. Answer them plainly, for yourself.
Three or more answers of yes point to a real risk, not a rough patch. At that stage the sensible step is not a change of game or a change of stake, but a conversation with someone qualified to help.
Decide the amount before you open the cashier, not after a losing session. Keep gambling money separate from money that pays for rent, food, transport or family commitments, and never fund play with borrowed money or credit.
Track time as well as money. Time is easy to lose on a phone, so it helps to note when you started and to stop at a set point rather than at a round number on the balance.
Do not chase losses. A larger stake does not recover an earlier one, and every round is independent of the last.
If you want a session to stay short, consider depositing without a bonus. Any promotion attaches turnover to your deposit, and a withdrawal is not possible while that turnover is unmet, so the play has to continue longer than you may have planned. Our bonus turnover rules set out each requirement in figures so you can judge that before you claim anything.
Finally, accept that the outcome of any game is random. No system, pattern or session plan changes that, and tools that help you shortlist games or budget a session do not improve your chances of winning.
If gambling has become a problem for you or for someone close to you, professional support is free, confidential and available without going through us. We point members to these independent organisations:
Talking to a trained adviser early is far more effective than waiting until debts or family problems force the issue.
The minimum age to hold an account or place a bet with us is 18. Underage gambling is prohibited, without exception.
We may ask any member for proof of age and identity at any point. Where that proof is requested, the account can be suspended and funds held until acceptable documents are provided.
Children living in a household where gambling happens need protection at the device level as well as the conversation level.
We do not operate a self-service exclusion switch or a deposit limit tool. If you want your account restricted or closed, contact Live Chat, which is staffed 24 hours a day, and tell the team what you need. Make the request from the account you want restricted so it can be matched to your registered details.
If you simply want to know how the platform runs today under the MB8 name, our guide to the name change covers that separately.